Back On Track Massage Therapy-logo
Serving the Lehigh Valley Area | 484-823-0029
Relax and ease your pain & stress away with massage therapy.

Our Policies

Learn More About Back On Track Massage Therapy

Back On Track Massage Therapy is a locally owned business that has been in operation since 2014. Our licensed massage therapist and esthetician, Damaris Diaz, is equipped with 10 years of experience. Damaris attended Massage Therapy Health Options Institute and has an incredible amount of massage knowledge thanks to many years of continued education. Get in touch with us if you have any questions or would like to schedule a service.

We are dedicated to providing great customer service, and your satisfaction is always guaranteed!

Scheduling and Cancellation Policy

If you need to cancel your visit for any reason, do so online within 48 hours of your appointment. Notification given less than 48 hours prior to your appointment will result in a flat-rate charge of $20.

All new and current clients are required to have a current credit card on file to reserve appointments. In the event you do not attend your appointment, a charge of up to 50% of services may occur.

Clients who fail to show for appointments may be asked to pay in advance for any future services or may be denied appointments. If you have any questions or concerns, give us a call at 484-823-0029.

Understand Our Policies and Procedures

When to arrive
Arrive 10 minutes prior to your reservation to check in, use the restroom, fill out any medical history forms, and get yourself settled in.

Late arrivals
To remain on schedule for all clients, we may shorten your service time if you're late for your appointment. Regular service prices still apply.

Cell phones
Keep your cell phone on vibration or silent to maintain a tranquil, stress-reducing experience for all our guests.

Scheduling your appointment
All appointments must be made online with a credit card.

Inclement weather policy
We are willing to make exceptions to our cancellation policy during winter months. If the area is under weather advisory and it is unsafe or impossible for you to travel, you may reschedule within 24 hours at no charge.

Lost items
Back On Track Massage Therapy regretfully cannot be responsible for lost jewelry or personal items. Take extra care to prevent such an occurrence.

Communicating your preferences
It's usually possible to modify all aspects of your treatment to suit your taste. This includes lighting, pressure, music, table temperature, and whether you prefer conversation or silence during your appointment.

Feel free to ask your therapist questions. We appreciate knowing your thoughts and clarifying any issues you may have.

Pregnancy or medical conditions
Don't forget to mention any medical information we may need to be aware of before your massage. Certain massage modalities may not be advisable for you.

Before your massage begins, let your therapist know if you are pregnant. Massage services can ONLY be provided if you are beyond your first trimester (12 weeks).

We cannot provide massage services to clients with a high-risk pregnancy.

Modesty concerns
You are never required to be unclothed in front of your therapist. They'll leave the room while you get under the sheet on the massage table. You will remain covered at all times except for the area being massaged.

Your therapist will also leave the room before you get off the massage table.

Our therapists and estheticians are here solely to improve your wellness and relaxation. If our employees ever feel that a client is behaving inappropriately, they are authorized to stop the treatment immediately.
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